HEALY DEVICE TROUBLE SHOOTING

Tips and Tricks
for the Healy Device and Apps

        
 
 
 
                                     Advice and Remedy

General Device Questions


  Healy Device & Troubleshooting video from 6/14,
Part 1: with Ken Close and Doc Steve.


https://youtu.be/q67IAqxDvUI   (skip intro - 1:40min mark)
 
Healy Basic Training 
 

































































 

​PART I - PINK DOT APP

Ken Close and Steve Keller Deep Dive into the Pink Dot (Micro Current) App:

   https://www.youtube.com/watch?v=bSZqM4MIUkM

PART I: PINK APP VIDEO INDEX: 

0:00 Intro/How to Subscribe to this Channel/Updates/Trainings
6:50 “What is that thing?” (The elevator speeches)
8:45 My Healy has arrived, now what” (charging tips, etc.)
15:45 Minimum Operating for IOS and Android
21:00 How to Download the App (detailed descriptions of the App, Phone, WiFi, Settings and Tips
37:13 Opening the Pink App and Connecting to Healy, Bluetooth, hard-closing apps, common challenges and solutions 50:00 How to Input Healy Serial Number and QR Code
56:00 Where are my programs? Healy App MENU/Settings/Check for Updates/Loading Apps
1:06:35 Time to run the programs! Gold Cycle Program descriptions
1:08:00 Where is the Healy Manual? (Instructions for Use)
1:18:47 Let’s Hook Up! Wristbands, cables, gel, sticky pads ..Tips
1:26:20 All connected—-Let’s run a program!
1:31:00 Positive and Negative Ports Explained/Rebooting the App
1:35:00 HARD RESET directions
1:38:12 DEMO...How to run a program with full explanation of frequencies, density, white and black bars, and what factors affect the transmission of frequencies
1:49:10 My device won’t connect, now what? Troubleshooting tips (bands, cables, sticky pads, conductivity)
2:01:00 Explanation of the program frequencies in the ‘progress percentage’ area
2:06:30 How to pause/close the program, Battery Percentage, Blue Tooth signal strength
2:11:30 Pain and Local Stimulation Questions and Answers
2:21:00 Brief description of contents of each Healy Edition, Bioenergetic Support and Therapist TAN explained
2:24:30 How to download Pink App on Android devices.


PART II - BLUE DOT

 DEEP DIVE INTO THE RESONANCE “BLUE DOT” APPLICATION

   https://www.youtube.com/watch?v=Kv51Y1f_hMk

0:42 What’s the difference between the types of Healys and the colored dots?
08:22 Finding, installing, and opening the app on an iPhone, and what’s the best type of connection to use?
28:47 A bit about the Master Key (establishing a new key, importing an existing key)
42:46 Synchronizing your changes and databases
49:18 Battery and Signal symbols on the App I51:14 installing and opening the app on an Android, and importing an existing Master Key
1:03:52 Overview of the symbols at the bottom of the app screen
1:04:08 Settings options (including finding the Manual)
1:07:42 Managing your Master Key (including sharing one Healy on multiple devices)
1:10:52 Settings & troubleshooting for synchronizing (including an explanation of “lists”)
1:20:47 Using and interpreting client lists
1:21:54 What happens when you get a call while using Healy App
1:23:04 Setting up a new client
1:29:26 How Healy finds and communicates with a client (and how much info it needs)
1:39:22 Completing the “Add Client” function
1:40:24 Recap of highlights so far
1:42:26 Importance of placing attention on the client
1:43:53 A few more specifics on entering client information
1:45:59 Performing an auric scan and interpretation
1:52:00 Scientific basis for aura and other energetic/light frequencies
1:55:53 Sharing and saving the aura report
1:57:02 Understanding the aura analysis (including understanding the percentages)
2:19:56 Sharing and saving the aura analysis
2:22:06 Using Vibrate to align the auric frequencies
2:24:17 Addressing chronic vs acute issues
2:27:37 Setting up a Resonance Analysis
2:32:34 Understanding the databases
2:34:39 Running & Interpreting the Resonance Analysis
2:40:57 Which is more effective: vibration or microcurrent?
2:43:07 Sending a vibration following a Resonance Analysis
2:44:46 Narrowing down the most effective treatment
2:47:11 Keeping and accessing records
2:50:12 Ideas for non-human clients and groups
2:51:23 Explanation of the first seven programs
2:55:38 Healy battery power & charging
2:57:25 Running pink dot programs on the Resonance device
 

Tech Tuesdays 


 Zoom.us    (If you haven't already, you may need to download this app to your phone or computer)

Recurring Meeting
Meeting ID:  977 3739 9489
Passcode:  873064


Ken Close and Steve Keller answer questions
 
Hard Reset
Instructions

*Hard Reset: press and hold the power button for 5-20 seconds or until the green light comes on steady then release the button.
The green light will stay on for a few seconds then go off. Healy is now reset.

 
Healy and Device 
Reset

for
Battery & Bluetooth Sync
1) Turn the Bluetooth off on your phone then turn off your phone (or smartdevice).
 
2) Do a hard reset on the Healy. *
 
*Hard Reset: press and hold the power button for 5-20 seconds or until the green light comes on steady then release the button. The green light will stay on for a few seconds then go off. Healy is now reset.
 
4) After reset, plug your Healy in and allow it to FULLY charge (the green light will turn on when you plug it in and the green light will go off when it’s done). Properly charging the Healy right after a reset also “resets” the battery life algorithm to show  a more accurate battery life-cycle. 
 
5) Unplug your Healy and turn it on.
 
6) Turn on your phone and turn on your Bluetooth.
 
7) Open your Healy app (pink dot), go through the connect process (shown in the start up video).
 
8) Is the problem resolved?

Submitting a
Service 

 
  Submitting a Service/Support Ticket

IF YOU FEEL YOU NEED TO ESCALATE YOUR TICKET PLEASE USE THE SUBMISSION FORMAT GIVEN AT THE BOTTOM OF THE PAGE AND SEND TO YOUR SENIOR TEAM LEADER
 

 

Healy Clip
Assembly
 Healy Clip and Lanyard change (if your Healy Clip breaks)
 
 
       
        
        
        
         
        

Notice: Healy is a microcurrent medical device that has been cleared by the U.S. Food and Drug Administration for local relief of acute, chronic, and arthritis pain and muscle soreness due to overexertion. Healy also has non-medical applications that use individualized frequencies to help balance your mind and body and relieve stress. Always use your Healy in accordance with its Instructions for Use. Healy World, with the advice of its medical advisory board, allows its affiliates to only make claims that are contained in company materials meant for public distribution. Please contact HEALY with all questions. Website Questions: info@ATP123.com © 2020